Frequently Asked Questions
Everything you need to know about our luxury timepieces and jewelry.
Are all watches and crystals sold on your site authentic?
Yes, we guarantee that every item sold is 100% authentic. Each piece comes in its original brand packaging with a certificate of authenticity and a manufacturer's warranty.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 5-10 business days, depending on your location and the selected shipping method at checkout.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original, unworn condition with all protective films, tags, and packaging intact to be eligible for a full refund.
Do you provide a warranty on your products?
All our watches and jewelry are covered by a minimum 2-year international warranty that protects against manufacturing defects and movement failures.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Can I have the watch bracelet resized before shipping?
Yes, we offer a complimentary resizing service for most metal bracelet watches. Please include your wrist measurement in the 'Order Notes' section during checkout.